In this episode, I’m addressing why your cancellation policies are pissing your clients off and how to avoid losing clients over it including my genius “one-time emergency” policy that not only protects your income but also builds trust with clients. I share personal experiences that led to the creation of this business boundary-setting policy, ensuring a win-win for both parties with an emphasis on the importance of clear communication and enforcing policies to maintain a sustainable and successful business long term. Tune in to discover how to handle last-minute cancellations gracefully while minimize lost revenue and pissed off clients. Here’s the key takeaways of this episode: 

• Understand the purpose of cancellation policies and how to enforce them (people pleasers – you’re going to want to hear this!).

• How to head off any unhappy clients BEFORE there’s an issue and how to best communicate policies so everyone is on the same page.

• GAME CHANGER – Introducing the “one-time emergency” cancellation policy for a win-win-win solution for you, the business AND the client.

🚀 Grab your free example policies download at www.thelashpreneur.com/policies and finally take the emotion out of enforcing your policies! 🌟